Call Center Agent - Beauty Clinics
MWG -
Nasr City, CairoPosted 3 years ago114Applicants for20 open positions
- 50Viewed
- 0In Consideration
- 6Not Selected
Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Job Requirements
- 1-4 years of experience
