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Job Description
- Managing SMBs online customers “ handling New requests, upgrade or downgrade, payments and collection” ->
- Supporting new and existing online customer business inquiries via Online channels (Ticketing system & email)
- Admin LDC billing and ticketing system "WHMCS" ,
- Focal point for communication and request handling for online products service providers such as NTRA, EUN
- Handling communication and request for LDC resellers and white-label partners and international resellers.
- Audit Partners WHMCS provisioning system, which involves:
- Orders and exceptions handling
- Preparing onboarding materials for training support teams for newly launched products
- presenting all new products (i.e: Mail Marketing tools) to partners Team
- Communicating new prices and following up on the system updates (i.e: system upgrades) with tech teams
- Revising the product life cycle for supported services
- Setting SLAs (i.e: downtime percentage) and Generating insight reports including Monthly Revenue, Number of Customers, Churn Rate.
- Support LDC’s enterprise sales administration using LDC’s “WHMCS”
- Working with the MKT team as business owner for HDM products including doing MKT surveys , checking LDC’s portal customer experience and revising the content to make sure it is well communicated to the customers.
- Working with LDC’s Technical Team to launch new services/products like services bundling, and testing new product lifecycle
- Setting end-to-end workflows for offline products like SSL certificate provisioning, in cooperation with LDC’s technical and procurement teams.
- Working with LDC’s technical team and service providers to finalize the systems integration and add new payment options such as TPay and PayMob
- All tasks aim to increase both LDC's Online Portal revenue and partners revenue.
Job Requirements
- Ability to work with different teams
- Good knowledge of English , email etiquette and business writing
- Experience of dealing with customers “preferred Sales person”
- Technical knowledge of our products
- Responsible , Persistent , well organized and Committed
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