Job Details
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Job Description
About the Job
- Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Job Brief:
- We are looking for an enthusiastic Telemarketing Representative to contribute to generating sales for
our company. You will be responsible for closing sales deals over the phone and maintaining good
customer relationships. - An effective Telemarketing representative must be an excellent communicator and have superior
people skills. They must be comfortable presenting products or services over the phone as well as
dealing with complaints and doubts. - The goal is to help the company grow by bringing in customers and developing business.
Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information
Job Requirements
Job Requirements
- Proven experience as a Telemarketing representative with a software background or other
sales/customer service role for at least 2 years. - Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g., CRM software)
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints