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Client Relation Management Specialist

Full Time
Shezlong - 
Sheikh Zayed, GizaPosted 1 year ago
93Applicants for5 open positions
  • 75Viewed
  • 15In Consideration
  • 59Not Selected
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Job Details

Experience Needed:
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Salary:
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Skills And Tools:

Job Description

  1. JOB PURPOSE:
  • building relationships with clients through timely and accurate communications to ensure that their needs are met, they are satisfied with the services provided by Shezlong and any challenges are overcome. As well as maintaining relationships with existing clients
  1. Job Tasks, Duties, and Responsibilities: 
  • Answer all inquiries on the intercom.
  • Recommend Therapist based on the Specialty, available Time Slots, price.
  • Therapist relationship management, improve therapist activation and engagement.
  • Provide Client and therapists with accurate information about session timing or Promo Codes if available, through web chat and emails.
  • Follow up on sessions with Client / Therapist on Intercom (Online, browser, internet connection, device, and to make sure that they know how to use the website).
  • Troubleshooting within Session.
  • Check Client Feedback through the operation system.
  • Records customer inquiries by documenting inquiry and response in the relevant documents.
  • Responsible for rescheduling, cancellation and refund sessions.
  • Improve the area of retention and proactive engagement by outbound methods and executing growth strategies.

 

Job Requirements

Area of knowledge:

  • Bachelor’s degree
  • + 2 years of experience in Customer Relationship Management

Area of knowledge:

  • Customer services 
  • Sales 

Technical skills:

  • Excel user
  • Good English Interaction 
  • Writing communication 
  • Handling customers 
  • Communication

Job Competencies:

  • Integrity
  • Problem-solving
  • Attention to details
  • Quality focus
  • Team player with experience to ensure successful delivery of solutions.
  • Proactive

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