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Job Description
- Requirements gathering - You will discuss, define, and produce written Business Requirements with customers so they can be easily understood. This will include scenarios whereby the requirements are at different levels of maturity. A hands-on approach is required in this area.
- Problem-solving - The role requires an individual with the mindset that problems can be solved. Experience with investigative techniques, such as interviewing, facilitating workshops and activity sampling, is essential.
- Produce Business Process Models - Experience producing process diagrams showing the steps businesses carry out to respond to an event or trigger and achieve specific goals and objectives.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Effectively Document and communicate your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Updating, implementing, and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of projects.
Job Requirements
- Bachelor's degree in a subject such as business studies, business administration, management, or information technology.
- A minimum of 3-7 years of experience in business analysis or a related field.
- Successful experience in translating analysis into practical implementation.
- Facilitation and workshop experience.
- Knowledge of project management in a portfolio management environment.
- Well-developed planning, organizational and business analysis skills.
- Excellent communication skills – Written and verbal.
- Excellent documentation skills.
- Advanced technical skills.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Experience creating detailed reports and giving presentations.
- Competency in Microsoft applications including Word, Excel, Outlook, Visio
- Excellent planning, organizational, and time management skills.
- Experience leading and developing top-performing teams.
