Job Details
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Job Description
- -Responding to customer’s calls
- -Management and resolve customer complaints
- -Identifying and escalate issues to supervisor
- -Providing product and service information to customers
- -Researching required information using available resources
- -Documenting all calls' information according to standard operating procedure
- -Adhering to defined procedures, standards and performance expectations
Job Requirements
- -Fluency in the German Language (C1) is a must
- -Previous call center experience
- -Graduates only
