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Job Description
- Lead the Customer Service team and continually improve the customer service experience in the division
- Balance customer needs with business requirements and presenting a compelling case for internal change and improvement
- Manage all customer service processes
- Work with the Commercial Director to drive continual improvement in people, technology, processes, service and product design and build.
- Establish and test new strategies to improve the customer service experience.
- Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance to meet the company’s needs.
- Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness.
- Ensure that you build a positive team culture with strong positive engagement
Job Requirements
- Excellent communication and interpersonal skills
- Good presentation skills
- Leadership
- Customer handling, and solve problems
- Proficiency in MSOffice
- AutoCAD
- Photoshop
- Familiar with real estate laws
