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Job Description
- Respond to requests for technical assistance in person.
- Research questions using available information resources.
- Advise user on appropriate action.
- Specify and install equipment and software.
- Support software (install all new hardware, systems, and software for networks, install, configure, and maintain network services, equipment and devices).
- Maintain and repair systems at all levels.
- Maintain network infrastructure and architecture.
- Maintain network software systems.
- Control over software licensing.
- Secure data and network.
- Control over maintenance user accounts.
- Identify and escalate situations requiring urgent attention.
- Maintain all aspects of the company telecommunication infrastructure (including telephone networks and other forms of telecommunication).
- Follow standard help desk procedures.
- Document network/ hardware/ software problems and resolutions for future reference.
- Prepare activity reports and administer help desk software.
Job Requirements
- Bsc. of engineering/ information technology or relevant field.
- Oral and written communication and learning skills.
- Customer service orientation.
- Problem analysis.
- Adaptability, organizing, attention to details, and stress tolerance.