Reporting Analyst

PURPOSE OF JOB

• To ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites - accounts and individual performance reported on Daily-Weekly-monthly manners on the agreed time and with a high level of accuracy.

KEY RESPONSIBILITIES

• Perform accurate & Timely Reports
• Execute work instructions and processes as documented
• Participates in delivering the OMD objectives, daily, weekly, monthly & annually
• Participate in audits of OMD to ensure consistency and accuracy
• Proactively communicates with the OMD Supervisor/Manager concerning deliverables
• Adheres to the SYKES WFM Standards
• Meets OMD Service Level Agreements for both internal and external customers
• Responds creatively to work challenges and proactively makes recommendations
• May perform other additional duties and responsibilities as assigned