Customer Service Agent - English Account

TEMPO -
New Cairo, CairoPosted 3 years ago

162Applicants for1 open position

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Provide exceptional customer support to Tempo customers by phone, email and chat
Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
Providing customers with the organization’s service and product information.
Research, identify, and resolve customer complaints using applicable software
Resolve 35+ interactions per day
Maintain an average satisfaction rating of ≥90%

Associates degree (or equivalent)
1+ years of experience in a sales related role
2+ years of experience in a customer support role
Excellent written and verbal English skills
Excellent live-chat communication skills
Passionate about technology and fitness
Experience managing a high volume of inbound calls, chats and emails
Comfortably interacting with cross functional teams
Experience working with Kustomer (or similar helpdesk software), Slack, G Suite, preferred
Natural problem solver with strong analytical and critical thinking skills
Able to work mornings, evenings, and weekends