Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Administration of L&D requests, such as new hire credentials requests, on job training scheduling, assigning tickets to correct POC
- Assign and monitor tasks to support project completion Audit learning data and drive compliance in the learning management system
- Maintain accurate training records
- Ensure the training assets are maintained (labs hardware) and follow up on technical issues till resolution
- Manage team reports including daily training completion reports, updating client trackers weekly …etc.
- Provide reporting for stakeholders
- Provide ad-hoc administrative and operational support to the training team
Job Requirements
- A bachelor’s degree is required.
- Very good English language both written and writing is a must.
- At least 6 months experience in call center training department.
- Excellent database management skills
- Excellent communication skills, both face to face and remotely
- Excellent Analytical skills
- Very good Problem Solving skills
- Very Good Leadership skills
- Very good Conflict Management and Handling skills
- Very Good stakeholder management skills
- Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides. etc.
- Ability to multitask and successfully operate in a fast paced team environment
- Ability to adapt well to change and adjust priorities as needed
