Call Center Agent - (Outbound/Telesales)
Thndr -
Maadi, CairoPosted 2 years ago31Applicants for2 open positions
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Job Details
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Job Description
- Making calls to clients to introduce them to new products
- Making calls to clients to book appointments
- Call users to walk them through the account opening form and process
- Engaging in active listening with callers, confirming or clarifying the information in respect to the account opening process, and defusing angry clients, as needed
- Keeping records of customer interactions, comments, and complaints
- Knowing our products inside and out so that you can answer questions
- Communicating and coordinating with colleagues as necessary
- Go the extra mile to ensure customer satisfaction
Job Requirements
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to stay calm when customers are stressed or upset
- Quick and enthusiastic learner
- Ability to multitask, prioritize, and manage time effectively
- Uncompromising integrity and strong dedication to professionalism
- Strong sense of ownership and responsibility
- Excellent verbal skills
- Strong cross-functional relationship management
- Experience working in customer support is a plus
