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IT Support Specialist

El Sewedy Education - The Knowledge Hub Universities
New Capital, Cairo
Posted 4 years ago
139Applicants for1 open position
  • 9Viewed
  • 3In Consideration
  • 3Not Selected
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Job Details

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Job Description

Job Objective:

Supports and maintains the highest levels of IT support at the TKH for computer systems, desktops, and peripherals that includes (installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance).

Implements the IT Operations & Deployment

  • Maintains and resolve issues on LAN/WAN, VoIP telephone, Biometric,
  • Video systems and other computing equipment.
  • Ensures desktop computers interconnect seamlessly with diverse systems supports in testing and deployment of new applications and systems.
  • Installs and configuring computer hardware, software, systems, networks, printers and scanners.
  • Monitors and maintaining computer systems and networks.
  • Responds in a timely manner to service issues and requests.
  • Provides technical support across the company (this may be in person or over the phone).
  • Sets up accounts for new users.
  • Repairs and replaces equipment as necessary.

Monitors the Security & Governance

  • Maintains security strategies.
  •  Ensures compliance with IT policies & procedures.

Handles the Vendors & support management

  • Liaises with vendors and other IT personnel for problem resolution.

Job Requirements

Job Requirments

  • Possess high level of Operating systems, Hardware and software configuration techniques.
  • Knows how to respond in ticket-based support system.
  • Has a good knowledge & experience in Different OS (Windows, MAC OS, .. .etc.) & HW, Microsoft Office &applications support.
  • Years of Experience: 1 to 3
  • Education: Bachelor of Computer Science/ Computer Engineering
  • Skills: Communication skills, Time Management, Problem solving

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