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Job Description
- Technical issues involving Microsoft's full suite of business applications and operating systems
- Advanced hardware and software support, maintenance and updates for desktops, printers, and mobile devices
- General hardware and software support for servers, firewalls, switches, and wireless access points
- Logging client issues correctly in our ticket management system.
- On-site staffing and/or on-site assistance acting as a team with junior and senior technicians to resolve issues
- Advanced workstation setup and configuration
- Project assistance
- Facilitate new user setups and orientations
- Documentation and procedure writing and review
- Because of the breadth of technologies Applied Tech supports, L2 Senior Specialists are expected to proficiency in the majority of the technologies including Windows and/or Apple operating systems
Job Requirements
- Bachelor’s degree in Computer science/ engineering.
- Knowledge about CCNA, MCSA, CCNP, MCSE.
- Microsoft Exchange (On-Premises and Online)
- General understanding of networking including DNS, DHCP, TCP/IP
- Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
