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Job Description
- Evaluates, measures and supervise the performance of CS representatives at Head Office and all other SSCs and report accordingly
- Initiate solutions and alternatives for difficult situations together with the accurate follow up on service standards.
- Responsible of obtaining, approve the business forms/Memo and the escalation process.
- Handle hard calls in order to keep and exceed the client's satisfaction.
- Participate in selection of new employee for the universal desk.
- Appraising the performance of subordinates and providing performance feedback.
- Prepare reply for all kind of complaints or requests if required.
Job Requirements
- Excellent communication and interpersonal skills
- Good presentation skills
- Customer handling, and problem-solving.
- Proficiency in MSOffice
