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Job Description
- Lead the Customer support team that responds to phone inquires.
- Respond to and resolve escalated issues from customers.
- Monitor daily workflow and ensure that correct producers are followed.
- identify systems and workflow improvement that enhance the team efficiency.
- Coaches and guide the team members.
- Assist the Customer support supervisor and manager.
Job Requirements
- Bachelor Degree in any related field.
- pervious experience in US account is a plus
- Fluency in English is as MUST.
- Excellent Leadership skills, communication, problem solving skills and performance evolution.
- Proficiency with Microsoft Office and Google Docs
- Excellent verbal and written communication skills
