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Job Description
- Implement department strategy to achieve IT station’s goal
- Perform tasks related to new IT system implementations on site
- Send new hardware/software request to procurement department
- Create and manage user accounts and access permissions.
- Set up workstations for new employees (software/hardware)
- Setup and manage local scanners
- Support and troubleshoot hardware/software issues on
- Workstations/scanners and ensure latest software updates deployment.
- Maintain local servers (lync, avaya, etc.) and responsible for local data center.
- Manage data Backup schedules and physical backup media storage (including offsite keeping and sending to Infofort where applicable)
- Ensure implementation of latest software security patches and updates
- Run scheduled antivirus and resolve threats immediately as it occurs
- Monitor local servers health, link status for all country branches and call center systems
- Handle GCS and resolve cases on daily basis
- Manage local SQL server where applicable.
- Maintain annual inventory of all IT related assets (hardware and software)
- Supervise and follow up on tasks given to external IT companies
- Handle all systems issues related to security, card access team, networking team, maintenance team, Queue system, Hoshan for Printers/Scanners
- Follow up with internet and telecom providers
- Assist in developing software to ease procedures (COD System, Aramex Cashier system)
- Adhere to company HSSE, compliance and sustainability corporate policies
- Collaborate with the team to achieve its objectives
- Self-development and skill improvement
- Facilitate the flow of information horizontally and vertically
- Achieve set annual KPI’s and develop oneself on skill gaps
- Continuously support and address all country employee’s IT issues
- Resolve all employee Help desk within the time frame
- Assist Aramex clients upon setting up e-tools (CTS, EPOD, Integrations, etc.)
- Assist in managing IT resources and tools and where applicable recommend cost-saving.
- Suggest IT requirement to be included in the IT budget.
Job Requirements
Job Requirements:
- IT Background from 1-3 Year ( MCSE & CCNA, MS office …etc.)
- Education: Computer Engineering / Computer Science
- Language: V.Good English Fluency
- Flexible with shifts rotation
- Live in Cairo is a Must
Note: For non-Egyptians providing work permits is mandatory.