Social Media Moderator
Mrsool -
Maadi, CairoPosted 3 years ago326Applicants for1 open position
- 165Viewed
- 36In Consideration
- 48Not Selected
Job Details
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Job Description
- Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary.
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the Social Media team.
- Monitor all industry and company information and news to anticipate potential issues.
Job Requirements
Minimum Qualifications:
- Bachelor degree in Marketing or relevant field.
- Knowledge of online marketing channels.
Required personal qualities:
- Very Good communication, writing and negotiation skills.
- Good copywriting skills.
Required competences:
- Computer skills (Word, Excel, PowerPoint) preferred.
- Very Good English language.
- Ability to deliver creative text content.
- able to work 6 days weekly & on a rotational basis shifts.
Minimum Experience: From 0-2 years of experience as Social Media Moderator.
