Business Tools Coordinator (IT)

We are looking for a confident Business Tools Coordinator to facilitate the flow of our consolidated help desk for the various tools utilized in our companies. The Coordinator will strategize and oversee activities related to receiving and assigning tickets for Office 365, Salesforce, BambooHR, TeamSupport, 8X8, etc.. You will monitor generate updates on work progress, completion dates, as well as documenting and streamlining difficulties in the workflow and adjusting as needed. You will monitor aspects of processes such as license management, cost management, and forward issues to appropriate team members and management.

To ensure success you need to apply your skills, knowledge, and experience as a Business Tools Coordinator to ensure swift, seamless processes. Preferred candidates are organized and highly motivated team players.

 Responsibilities:

• Growing professional relationships with various internal and external stakeholders.
• Collaborating with project management teams to prepare for project review meetings.
• Liaising with vendors to ensure timely delivery of goods.
• Facilitating the flow of tickets between various departments and parties.
• Meeting and collaborating with management to assess the reliability of processes, and to identify solutions for ongoing problems.
• Performing clerical duties and maintaining accurate records of activities.
• Following established guidelines, instructions, policies, and procedures.