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Job Description
Store managers are responsible for the general management of a retail store. That could mean one store in a chain of thousands or a stand-alone retail establishment. Regardless of the size of the parent company, a store manager's primary purpose is to ensure that a store's operations run smoothly.
- Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
- Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
- Hire, train, develop and supervise staff
- Provide staff with feedback, coaching, and performance evaluations
- Coordinate daily staffing and staffing schedules
- Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations
- Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
- Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
- Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
Job Requirements
- Minimum high school diploma, GED, or equivalent education.
- 6-8 years of retail sales required; retail management experience and a college degree preferred.
- Excellent organizational, time management, prioritization, and multitasking skills.
- Experience with interviewing, hiring and evaluating candidates, and assessing employee performance.
- Basic math skills sufficient to complete orders, calculate inventory and manage cash registers.
- Ability to reach overhead, bend, squat, kneel, and carry products in order to perform and cover all work floor duties.
- Able to give clear directions and set expectations for staff.
- Demonstrated ability to lead by example.