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Job Description
- Work alongside the client to understand their service needs and desires and develop a service solution strategy that meets their requirements (FM services model)
- Develop meaningful SLA`s and KPI`s which are fair towards all parties
- Develop a set of comprehensive operations plans and methodologies which ensure service is maintained
- Consolidation of data during the preliminary services up to actual project completion to permit the creation of a Planned Preventative Maintenance (PPM) System
- Manage a diverse, both culture and technical knowledge, FM team dealing with all aspects of people management including appraisals and performance management
- Ensuring the team has the required tools and equipment, including PPE to safely carry out their work
- Develop a training matrix and ensure that qualifications and training records are accurate
- Provide technical support to the client and ensure parity in service delivery across the facilities
- Co-ordinating first line reactive cover
- Act as a key client interface at meetings, walkabouts, and audits
- Oversee the contract budget
- Take overall responsibility for customer satisfaction
- Complete periodic performance reports on time
- Attending meetings, giving presentations as required, both client-facing and CFM internal meetings
- Develop business continuity plans which support the client’s activities.
Job Requirements
- Bachelor’s Degree in Mechanical or Electrical Engineering.
- Facility Management background.
- FM official course from one of these institutes IFMA, BIFM, IWFM, and MEFMA.
