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Job Description
- Degree in computer science or information technology.
- Creative Problem Solving & Decision Making.
- Proven ability to work effectively in a team setting as well as independently with minimal error and guidance.
- Pass Practical technical Exam.
- One or more of the following certifications is preferred: A+, N+,MCSE,CCNA.
- Ability to define, manage, and resolve desktop system problems and related network issues.
- Good Knowledge in maintaining and supporting Virtual Desktops in VMWare .
- Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
- Good understanding of different computer systems, mobile devices and other tech products.
- Proficient in Microsoft Office and Office 365 for Windows Proficiency in English.
- Excellent communication skills.
- Strong interpersonal and Excellent Customer Service Skills (internal customer facing role).
- Ability to communicate a technical message to a non-technical audience, focusing on managing customer expectations.
- Experiences in Laptop/Desktop Hardware/Software fix.
- Very Good Experience in troubleshooting Windows OS.
- Very Good Knowledge of LAN Network Setup and installation.
- Very Good Knowledge in WIFI configurations.
- Good understating in Scripts and office automation.
Job Requirements
- Command of both English and Arabic.
- know how to use MS office ( Excel and power Point)
- Microsoft Certified
- Proficient in Windows and Linux, and experience in resolving software and hardware problems. Familiar with all kinds of computer hardware and software faults, can independently install, debug and troubleshoot.
- Troubleshooting Skills: Have a good command of the methods of locating problems such as freezing, heat, disk faults, and blue screen in the Windows system.
- Capable of troubleshooting common software faults on PCs, including but not limited to driver installation and common software fault locating.
- Common PC troubleshooting, disassembly and assembly technologies, and welding capabilities for board maintenance, such as welding, purging, and washing
- Be familiar with common test software/tools related to Linux and Windows, and be able to handle test tool issues independently.
- Analytical thinking -multitasking - leadership skills - communication skills.
