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Investigation Specialist - Russian Speakers

Souq.com, An Amazon Company
Cairo, Egypt
Posted 4 years ago
43People have clicked1 open position
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Job Details

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Job Description

  • Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
  • The Sanctions Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
  • The Sanctions Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
  • Candidates have to be proficient in English as well as Arabic languages. Expertise in both written and verbal communication across the above mentioned languages is mandatory.
  • Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Job Requirements

Essential Qualifications:

  • Communication Skills
  • Excellent written and spoken communication skills in both English as well as Arabic languages 
  • Proficient in composing grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex transnational issues correctly and clearly to both internal and external customers in both these languages Problem Solving Skills
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills ü Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
  • Excellent ability to determine situational needs and provide appropriate solution

BASIC QUALIFICATIONS

  • Bachelor degree is a must to apply for this position. Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
  • Communication Skills
  • Excellent written and spoken communication skills in Russian as well as English and Arabic languages are mandatory
  • Proficient in composing grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers in both these languages
  • Problem Solving Skills
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent 
  • Excellent ability to determine situational needs and provide appropriate solutions

PREFERRED QUALIFICATIONS

Relevant experience in the Risk management domain will be an added advantage

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