Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Shipments and Deliveries Logistics
- Execute a logistics plan to move products and packages to reach destinations as fast as possible.
- Manage daily routes of shipments and deliveries, and track the progress to ensure delivery on time.
- Conduct a cost analysis of several shipping companies in order to select one that is cost-efficient and able to handle the shipment loads.
- Direct, optimize and coordinate full order cycle
Ensure Client Satisfaction
- Review, analyze and make recommendations on improvement opportunities in each service lifecycle phase
- Understand the core issues affecting the customer’s satisfaction and work with the relevant teams to resolve them
- Monitor customer’s satisfaction and contractual compliance for our clients
- Responds to customer orders queries in line with standards set and agreed response times
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required
- Collate useful qualitative feedback from customer orders and share with the relevant team to assist in product development and adoption of improved practices
Financial and Reporting
- Identify opportunities to minimize cost and/or increase sales/revenue
- Issue shipping cost reports
- Analyze and report the monthly data such as ( number of shipments, type of shipments, success rate, etc..)
Job Requirements
- Minimum of 2-3 years of experience
- Bachelor degree
- Highly motivated and driven self-starter with a history of achievement in personal and work goals.
- Excellent relationship building skills with a strong sense of curiosity.
- Possesses an innate ability to extract information and business requirement from prospects
- Tremendous time management and organization skills; Detail-oriented and thorough
- High degree of persistence and follow-up
- Positive and energetic phone skills and excellent listening skills
- Excellent written & verbal communication skills
- Strong problem-solving and analytical skills
- Ability to quickly understand and demonstrate technology and business value propositions
- The desire to work in a high-energy, fast-paced, team environment
- Savvy using software tools and systems (MS Office, Social Media, sales or marketing automation, other)