Customer Support Manager
Estafsar -
Cairo, EgyptPosted 3 years ago280Applicants for1 open position
- 5Viewed
- 5In Consideration
- 1Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Develop and maintain adequate user manuals.
- Develop and maintain methods and guidelines to mentor users on proper usage of Estafsar’s solutions.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Job Requirements
- Proven working experience as a Customer Service Manager.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in Arabic and English.
- Working knowledge of customer service software, databases, and tools.
- Awareness of the industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in a related field.
