Job Details
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Job Description
Inbound Tasks:
- Answer incoming calls to handle customers inquires & complaints
- Resolve hard calls by finding suitable solutions & escalate to CS manager if any
- Provide Win-Win solutions to enhance customer experience & maintain the revenue
- Coordinate customers requests & follow up with stores to maintain customer satisfaction
- Explain offers & simply policies & procedures to customers
- Check Inventory with the customers , direct them to the nearest store and make transfer or reservation request if needed
- Up-sell products ( Retail – Online )
Back Office Tasks:
- Handle CS tickets
- Conduct outbound calls for
- Support CS manager for any needed reports
- Handle all inquires & complains related to social media platforms
Job Requirements
- Bachelor’s degree
- Customer service / Call Center experience not less than 1 year, preferred on the Retail field
- Very Good in both spoken and written Arabic and English languages
- Strong communication, negotiation & active listening skills
- Strong capabilities to use any software, CRM, MS Office
