English Technical Support Agent - Fixed Shift

Sykes Enterprises Maadi, Cairo

81
Applicants for
10 open positions
77
Viewed
30
In Consideration
47
Not Selected
Experience Needed:
1 to 4 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
5,000 to 6,000 EGP per month
Vacancies:
10 open positions
About the Job
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Adhere to defined procedures, standards and performance expectations
Job Requirements
  • Fluency in the English Language
  • Graduates 
  • Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions)
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

See all Careers and Jobs at Sykes Enterprises
Hiring?
Signup for an employer account and Post your Jobs!