Job Details
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Job Description
Job Description:
Key Responsibilities/ Accountabilities:
- Adhere to company procedures and policies.
- Issue airline tickets and vouchers for ground arrangements accurately within the company standards.
- Reissue of airline tickets in a timely manner.
- Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
- Source the ‘tour code’ and ticketing instructions (from contract).
- Be accountable for any losses identified.
- Produce and dispatch documents via each companies individual requirements.
- Support accounts with the investigation of profit margin queries.
- Ensure ticket deadlines are met.
- Carry out quality checks and administration tasks.
- Achieve Key Performance indicators, including Productivity, Quality, Loss and Attendance/Time Keeping KPI’s.
- Achieve department revenue targets and objectives.
- Maintain good working relationships with all departments.
- Be approachable and available to offer assistance and advice to colleagues.
- Adhere to all business updates.
- Relay essential information to appropriate colleagues promptly and accurately.
- • Attend training sessions and meetings where applicable.
- • Remain flexible within the department to meet the needs of the business.
- • Manage GDS queues.
Job Requirements
Person Specification: Essential Skills, Knowledge and Experience:
- GDS Ticketing and Reissue experience – Galileo, Worldspan or Amadeus.
- Knowledge of interpreting Airline Contracts and GDS ticket rules.
- Excellent team working ability.
- Accuracy and attention to detail is a must.
- Flexibility and requirement to work across several company IT systems, sources of air & ground contracts and additional information sources.
- Display numeric capability.
- A pro-active approach to problem solving, assuming responsibility for the resolution.
- Excellent time management and organization skills, with the ability to multi task.
- The enthusiasm and drive to work to deadlines, targets and achieve objectives.
- The ability to priorities.
- A pleasant, professional and helpful telephone manner.
- Neat handwriting for issuing hand written documents.
- Ability to decipher airline contracts, transferring details to tickets issued.
- Act professionally at all times, leading by example and representing Jawla Tours Services.