IT Help Desk Specialist

Mrsool -
Maadi, CairoPosted 3 years ago

271Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

What will you do?

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by internal customers.
Walk the employees through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update employee’s status and information.
Pass on any feedback or suggestions by employees to the appropriate internal team.
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Identify and suggest possible improvements on procedures.

Requirements:

Minimum Qualifications	BSc/BA in IT, Computer Science, or relevant field Tech-savvy with working knowledge of office automation products, databases, and remote control
Required personal qualities	Proficiency in English Excellent communication skills Customer-oriented and cool-tempered
Required competences	Ability to diagnose and resolve basic technical issues Good understanding of computer systems, mobile devices, and other tech products
Minimum Experience	Proven experience as a help desk technician or other customer support role.