Skills And Tools:
- Optimizes the opportunity of each customer contact and offer excellent service.
- Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits & meet KPIs.
- Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
- Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
- Maintain data protection and confidentiality for both staff and customers.
- Perform related duties as assigned by The Team Leader.
- Obtains client information by answering telephone calls & verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Close sales presentations & meet sales goals in accordance with development plan.
- Bachelor's degree from any university is a must.
- Excellent command of English language.
- 0 to 2 years of experience in the same function (Telecommunication Industry background is preferred).
- Strong knowledge of (ERP – CRM) is preferred
- Willing to work rotational shifts
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