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Customer Service Agent

- Nozha, CairoPosted 10 months ago
144Applicants for1 open position
  • 55Viewed
  • 8In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Optimizes the opportunity of each customer contact and offer excellent service.
  • Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits & meet KPIs.
  • Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
  • Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
  • Maintain data protection and confidentiality for both staff and customers.
  • Perform related duties as assigned by The Team Leader.
  • Obtains client information by answering telephone calls & verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Close sales presentations & meet sales goals in accordance with development plan.

Job Requirements

  • Bachelor's degree from any university is a must.
  • Excellent command of English language.
  • 0 to 2 years of experience in the same function (Telecommunication Industry background is preferred).
  • Strong knowledge of (ERP – CRM) is preferred
  • Willing to work rotational shifts

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