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Job Description
- Directs and manages the day-to-day operations and functions at the Technical Help Desk and Technology Service.
- Acts as a liaison with management in the development and maintenance of systems procedures.
- Collaborates with key stakeholders, as well as business partners to develop and implement technology solutions.
- Responsible for ensuring optimal performance of IT Services Division team staff and the various products and services they support via the Help Desk from Alexandria Logistic Center.
- Continuously improve Help Desk processes including Incident, Problem, and Knowledge Management.
- Manage and monitor all help desk team in handling the tickets for accuracy, escalation, and completion.
Job Requirements
- BSc/BA in IT, Computer Science or relevant field.
- Fluent in English.
- Years of experience at least 3 to 5 years
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Experience in supporting end users on a corporate network
- Understand service management and working with the ticking systems
