Customer Service Representative
Glamera -
Nasr City, CairoPosted 3 years ago151Applicants for3 open positions
- 139Viewed
- 10In Consideration
- 107Not Selected
Job Details
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Job Description
- Outbound Quality Calls- Activation Calls.
- Managing incoming calls and customer service inquiries
- Confirmation for new providers.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal / customer service team sales targets, KPIS and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Act as the face and voice of brand and manage all community communications.
- Respond to comments and customer queries in a timely manner.
- Monitor and report on feedback and online reviews.
- Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, What’s app and additional channels.
- Handling customers and after sale service.
- Coordination between orders and shipments.
- The track, measure, and analyze all initiatives to report on social media.
- Any other Recruitment Requested from the Direct Manager.
Job Requirements
- Female Only
- Prefer having a previous customer service background about Mobile Applications
- Bachelor degree.
- Good command of English and microsoft office
- Positive Attitude and good communication skills, presentation skills and interpersonal skills.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrable social networking experience and social analytics tools knowledge
- Strong phone and verbal communication skills along with active listening
- Previous experience in all social media channels.
