Customer Service Manager ( Medical )

Confidential Company Alexandria

158
Applicants for
1 open position
5
Viewed
Experience Needed:
5 to 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Delivering a comprehensive service to inquiring customers
  • Possibly delegating certain customer inquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Manage all customers concerns and explanations
  • Manage all the events related to our customers in any product line
  • Manage the marketing surveys and cooperate with the sales team to submit sales forecasting
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results

 

Job Requirements
  • Excellent communication skills
  • Ability to verbally communicate effectively with patients and co-workers.
  • Negotiation skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Outstanding communication and interpersonal skills