Technical Support Agent

IST Networks Cairo

103
Applicants for
1 open position
44
Viewed
21
Not Selected
Experience Needed:
1 to 5 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Technical Support Agent works completely within the call center.
  • Technical support agents use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
  • If customer tech problems cannot be handled over the phone, the technical support agent submit a service request.
  • Technical support agent checks for customer problems and fix in the solutions database, and add new information to the database when and if new problems and fixes arise.
  • Technical support representatives keep logs of all calls answered and addressed, including dates and times.
  • Technical support representatives respond to emails and online chat requests for technical support.
Job Requirements
  • 1-5 relevant years of experience.
  • Excellent Communication Skills.
  • The maximum age is 30.
  • Very Good to Excellent English Level.
  • Technical Knowledge and call center background is a Must.
  • Strong customer service experience.
  • Graduates only can apply.
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