IT Technical Support Specialist

Softex New Cairo, Cairo

Applicants for
1 open position
In Consideration
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
4,000 to 7,000 EGP per month
1 open position
Males Only
About the Job
  • Provides support for different customers in all areas of the technical support function including communications software, test tools, performance, capacity planning, and e-commerce technology as required. Works as team member to develop, design and implement technical support systems or to complete specialty functions. Coordinates and completes projects according to plan
  • You are responsible of Installation of Softex software products at the customer’s location. 
  • You are responsible of the updates to be done for Softex software products at the customer’s location. 
  • You are responsible of performing & restoring backups of databases and critical files for Softex software products at the customer’s location. 
  • You are responsible of tracking open customer issues, communicate status to customers. 
  • You are responsible of interface with engineering to develop and test solutions. 
  • You are responsible for follow up with customers to verify solutions are successful. 
  • You be responsible of Troubleshooting for Windows networking issues at customer sites. 
  • You are responsible of assisting product management in developing and prioritizing enhancement lists for products by Communicating repetitive customer issues and relaying customer experiences. 
  • You will be responsible for including installing & maintaining different client /server Windows operating system and networks both at Softex. 
  • You will interact with engineering and development to install new versions of products. 
Job Requirements
  • Strong knowledge of Network, SQL Server, Sophos, Active Directory, Domain Controller
  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  • Males Only
  • Problem-solving skills
  • Strong troubleshooting and multi-tasking skills.
  • Good command of English.
  • Ability to work under pressure
  • Lives nearby New Cairo, Nasr City, Maadi, …
About this Company

Founded in January 2004. Softex Develops Cloud Based ERP solutions for Trading, manufacturing and Travel business for MENA Region. Softex Serves hundreds of organizations around the Region granting them Best value in terms of Quality, Support and price software systems.... (More)

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