Reservations & Customer Relations Representative

Main Job Duties:

• Handle all inbound telephone and email inquiries in a friendly and helpful manner.
• Schedule customer reservations, answer frequently asked questions and facilitate other information as needed.
• Initiate outbound calls for service surveys, Inquire about service, satisfaction and dissatisfaction.
• Follow up with the received customer complains in alliance with the customer excellence department and report any escalated cases to the customer excellence supervisor.
• Provide excellent customer service in all customer contact situations according to our quality standards.

• Assist customers with planning and booking reservations.
• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
• Meet sales goals as they are communicated from the reservations supervisor.
• Encourage up-selling by offering clients additional services or special offers.
• Document and update the customers’ information to ensure that accurate data are recorded in operation software.
• Complete, review and submit various reports to reservations supervisor.