Reservations & Customer Relations Representative
Europcar -
Sheraton, CairoPosted 3 years ago148Applicants for1 open position
- 48Viewed
- 9In Consideration
- 28Not Selected
Job Details
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Job Description
Main Job Duties:
- Handle all inbound telephone and email inquiries in a friendly and helpful manner.
- Schedule customer reservations, answer frequently asked questions and facilitate other information as needed.
- Initiate outbound calls for service surveys, Inquire about service, satisfaction and dissatisfaction.
- Follow up with the received customer complains in alliance with the customer excellence department and report any escalated cases to the customer excellence supervisor.
- Provide excellent customer service in all customer contact situations according to our quality standards.
- Assist customers with planning and booking reservations.
- Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
- Meet sales goals as they are communicated from the reservations supervisor.
- Encourage up-selling by offering clients additional services or special offers.
- Document and update the customers’ information to ensure that accurate data are recorded in operation software.
- Complete, review and submit various reports to reservations supervisor.
Job Requirements
- University graduate.
- Fluency in English language.
- Minimum 1 year customer service experience.
- Travel and tourism background is preferred.
- Must have basic computer skills and Microsoft.
- Flexibility with working hours.
- Exceptional interpersonal skills required
- Demonstrate strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Excellent management skills
- Excellent relationship building skills
- Heliopolis, Sheraton or nearby areas residents