Job Details
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Job Description
- Participate in creating the SLA Tickets for the different applications
- Provide first line support to Users by providing analysis and resolution for routine operational application issues.
- Provide the suitable business solutions for any assigned application issue within the agreed on SLA, internal process and based on the criticality of the issue.
- Monitor the business applications to ensure service availability 24/7
- Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
- Provide end user trainings for new modules/implementations.
- Participate in analysis for new changes and required operational enhancements.
- CRs, User Manuals and business process documentation.
Job Requirements
- Result Oriented
- Analytical skills.
- Problem solving skills.
Previous experience in:
1- Technologies& Concepts:
- Microsoft Dynamics AX 2012 functional support proven experience is a must.
- MS SQL Server development is a must.
- ERP (AX 2012) modules good knowledge: AP, AR, GL, Budgeting, Cash-Banks, Product Info Management, Inventory Management, Procurement, Workflows, Fixed Assets& System Administration.
- Business Intelligence (Management Reporter 2012) is a plus.
- AX-Retail 2012 is a plus.
- RMS 2008 knowledge is a plus.
- Financial concepts knowledge is highly preferred.
- Agile Methodologies.
2- Used Tools:
- Microsoft Dynamics AX 2012
- SQL Server 2008 to 2019
- AOT 2012.
- MS Power-BI.
