Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
Perform and/or oversee software and application development, installation, and upgrades.
Maintain site licenses for department/organization.
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Ensure timely user notification of maintenance requirements and effects on system availability.
Investigate, recommend and install enhancements and operating procedures that optimize network availability.
Document network problems and resolutions for future reference.
1 to 2 years
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proven experience as a help desk technician or other customer support role