ZOHO Developer For Customer Experience Solutions - Cairo

Alnafitha Cairo

12
Applicants for
1 open position
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Job description

The Customer Success Advisor brings a focus on customer retention and increasing per-customer profitability to their work that is built upon a solid foundation of industry-wide experience, research, and hands-on expertise. They’ve helped many companies to accelerate and optimize customer success teams, streamline group process, and to select and implement appropriate elements of the Customer Success Technology Suite.

 

Responsibilities

• Establish a trusted adviser relationship with your customers and drive key relationships. Understand our products, their features, functions and understand how they can be used to address customers concerns (High level)

• Assist in the process of delivering Clients successfully to the contract renewal of the account. You promote maximum value from their investment in our services and subscriptions, aiming for full utilization of their licenses, identify new opportunities, and collaborate with sales and AM teams to ensure growth attainment and increased footprint.

• Act as the main point of contact for corporate client-related issues, both internally and externally

• Work closely with the customer to create, define and review success criteria

• Monitor customer support tickets to ensure SLAs are met

• Track product adoption to ensure high retention rates

• Track and align project objectives with company goals, and make sure project team is clear on objectives

• Help project team with the design and development tasks

• Help to resolve issues and implement corrective actions with urgency during the project stage. Triage, track, prioritize and resolve all client issues associated with a Client’s project and requests in a timely manner

• Ability to manage complex customer relationships that may extend across multiple products and regions

Job Requirements

Candidate Experience:

To excel in this position, you will need to: 

Certification Requirements:

  • Bachelor’s degree in Computer Science, Business Administration equivalent.

 

Skills: 

  • Minimum of 3 years’ experience as - business applications developer or related position.
  • Experience working with Zoho CRM and other Zoho solutions. 
  • Detailed experience with Zoho CRM architecture & APIs.
  • Good understanding of Databases & Web development on cloud.
  • Good understanding of REST APIs, HTML & CSS.
  • Experience in ZOHO desk, ZOHO CRM, ZOHO Marketing & ZOHO  creator is a must.
  • Hands on Deployment experience. 
  • Ability to plan data structures and present them effectively prior to implementation
  • Experience in customization using Java, Deluge 
  • Programming skills (Zoho's Deluge language experience is a plus)
  • Understanding of sales, marketing, accounting, and HR processes is a must. 
  • Must be passionate about technology and creating great customer experiences.
  • Ability to influence and drive results in a complex technical and business environment, including ability to communicate and influence various internal stakeholders and across functions (such as marketing, sales, services, customer success and finance).
  • Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
  • Articulate verbal communication, professional business writing and presentation skills

 

Personal Skills (MUST):

  • High sense of responsibility and ownership, acting like owner in what you do. 
  • Exceptional communication and presentation skills.
  • Being able to work on your own or in a team.
  • Being able to work to tight deadlines.
  • Ability to maintain composure during stressful situation.
  • Handling many tasks & responsibilities.
  • Fluent in Arabic and English. 

 

Working Conditions: 

  • Business travels could be required up to 50% [covered by the company].
About this Company

Alnafitha International founded since 1993 in Saudi Arabia is a leading independent provider of IT services and solutions.

Alnafitha provides consistent processes and tools combined with the right skills at the right time and place. We design IT solutions that... (More)

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