Customer Service Representative

Ship To Box - Sheikh Zayed, Giza

164
Applicants for
3 open positions
130
Viewed
8
In Consideration
94
Not Selected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree
Vacancies:
3 open positions
Gender:
Males Only
About the Job

We are a fast-growing start-up online shipping company in Manhattan USA and looking for two customer service representatives who is self-motivated, organized, detailed oriented, with good communication skills. The working location is in our El Sheikh Zayed City office in Egypt.

About the role

  •  Responsible for customer follow ups, assisting customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
  •  Responsible for order review, payment processing and label creation etc.      
  •  Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot issue, promote services.
  • Effectively communicate with US office and warehouse for any shipping, order, tracking, and account issues, and work together for a timely solution.
  • Effectively communicate with US merchant for problem orders follow ups and product questions. 
  • Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
  •  Collect, analyze and summarize customer requirements and feedback for business improvement. Timely address critical issues to management for a quick resolution. 
  • Responsible for building a tight and trustable relationship with existing customers and protentional customers. 
Job Requirements
  • Bachelor’s Degree or above.
  • Males only.
  • At least one-year customer service experience for e-commerce business.
  • Excellent oral and written ability in English.
  • Excellent oral and written ability in Arabic.
  • Customs Clearance background is a plus.
  • Excellent communication skill for phone calls and emails
  • Acute attention to detail
  • Ability to multi-task and work effectively in a changing environment
  • Strong learning and problem-solving abilities.
  • Demonstrate a sense of urgency and good time management skill.
  • Able to work on different shift include night shift.
  • Team Player.
About this Company

Shiptobox.com is a fast-growing US shipping company. We provide US mail and package forwarding services to customers all around the world. Our headquarter office is located at Manhattan and warehouse is located at Delaware. With the quick development of our services, we are... (More)

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