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Role purpose: Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or havethe knowledge through courses, with adequate knowledge of networking (cisco certified preferred).Role purpose is to provide technical service desk support to Premium service customers with complexsolutions and complex SLA requirements in a 24/7 shift based working environmentKey accountabilities :To initiate diagnostics and performpro-active analysis for all faults.Will perform root cause analysisfor network alarms Support the day to day operationswith Change & Fault managementby adopting ITIL industrystandards. Responsible for adhering to SLAand ownership on Incidentsthroughout the life cycle. Responsible for transferring ticketsto L2 engineers and othernecessary respective teams forproblem resolution Responsible for adhering toprocess framework outlined forprofile. Zero misses on process andescalations To coordinate with Vendors and3rd Parties on priorities based insituation and impact to customerbusiness To understand the business impactand sensitize the reported orproactively observed fault/issue andcarry out proper much neededescalation within the management Ensure customers are regularlyupdated about the ongoing issues. Individual has to be confident andshould be able to handle customereffectively (Individual would need tojoin customer bridge calls fortroubleshooting or during anescalation to keep customerappraised of progress) Individual should effectively multitask and also is responsible forqueue managementTechnical Skills:Essential: CCNA Certificate is a must with 1 yearNOC experience with technical profile background.CCNP is an added advantage.Desired: Experience in WAN technologies andtroubleshooting is an added advantage. Very Goodcustomer handling skills and Communicationshould be very good as we deal with Customersacross the GLOBEDesired: Candidate should have engineeringbackground. BE/BTECH. CCNA certification or havetaken the relevant courses.Individual should have good communication andshould be really good at handling customersShould be good at multi-tasking.Individual should also be a team player and shouldbe good enough to handle stress during multiplefaults and at the same time should have patienceto cope up with customer.Should be smart and quick thinking and shouldhave methodical/logical approach towardstroubleshooting,Should be hungry for success and future growthwith goals set already.Should be quick learner and good at adapting tosituations Leadership/ Team Handling experience: Shouldbe a team player Language skills: must be fluent in both writtenand Spoken English#_VOIS#WeMoveTheWorld#MoveWithUs