Control Tower Executive

Aramex International - Cairo

Applicants for
5 open positions
In Consideration
Not Selected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
5 open positions
About the Job
  • Adhere to Customer Service Policies and Procedures to maximize the customer
  • Manage daily customer complaints and ensure timely resolution.
  • Manage the Global Case System and make sure all customer inquiries/requests are
  • logged into the system and resolved within the required service level agreement.
  • Interact regularly with customers to understand and respond to their needs and get
  • feedback on the service provided.
  • Monitor the changing needs of the service, liaising with customers and frontline, to
  • Identify areas for improvement and make recommendations for service improvement and implementing those improvements.
  • Responsible for SRN creation & Follow up, follow up on cases/complaints.
  • Manage shipment in and out movement through the warehouse management system and other systems if required.
  • Preparing documents for in and out movement.
  • Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.
  • Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
  • Coordinate daily activity to track the location and movement of inventory. Provide reports to internal and external customers as required.
  • Assist in obtaining necessary transportation permits for inbound and outbound shipments.
  • Expedites all critical orders with local subcontract vendors.
  • Works closely with providers to assure efficient and effective execution of defined processes and goods transportation
  • Organizes and maintains hard copy and electronic documentation supporting order fulfillment .
  • Re-routes freight as needed by the customer.
  • Answers questions regarding sourcing from internal and external customers as needed,
  • Verifies inventory locations and availability for shipment against requirements specified in purchase orders;
Job Requirements
  • Bachelor's degree in Industrial Engineering 
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Eager to Learn
  • Team Player
  • Leadership
  • 0 - 1 years of experience
About this Company

Aramex is a leading global provider of comprehensive logistics and transportation solutions.

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the... (More)

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