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Customer Service Agent

Hitchhiker
New Cairo, Cairo
Posted 4 years ago
455Applicants for1 open position
  • 134Viewed
  • 16In Consideration
  • 124Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Familiarity with CRM & ticketing tools and softwares.
  • Deliver service and support to end-users
  • Keep records of customers’ interactions, updates and processes customers’ accounts into our official CRM system.
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best, fitted and extra mile solution to solve the problem.
  • Arrange a inbound & outbound calls for following up, measuring customer satisfaction & handling customer inquiries.
  • Follow communication procedures and guidelines.
  • Provide feedback and weekly report.

Job Requirements

  • 2+ years of experience.
  • Strong phone contact handling skills and active listening.
  • Ability to adapt/respond to different types of characters.
  • ability to adapt with rotational working hours
  • Display a capacity of problem-solving and multitasking.

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