Job Details
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Job Description
- Familiarity with CRM & ticketing tools and softwares.
- Deliver service and support to end-users
- Keep records of customers’ interactions, updates and processes customers’ accounts into our official CRM system.
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best, fitted and extra mile solution to solve the problem.
- Arrange a inbound & outbound calls for following up, measuring customer satisfaction & handling customer inquiries.
- Follow communication procedures and guidelines.
- Provide feedback and weekly report.
Job Requirements
- 2+ years of experience.
- Strong phone contact handling skills and active listening.
- Ability to adapt/respond to different types of characters.
- ability to adapt with rotational working hours
- Display a capacity of problem-solving and multitasking.