Customer Service Agent

Hitchhiker - New Cairo, Cairo

423
Applicants for
1 open position
134
Viewed
16
In Consideration
124
Not Selected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Work From Home
Salary:
3,800 to 4,500 EGP per month
Vacancies:
1 open position
About the Job
  • Familiarity with CRM & ticketing tools and softwares.
  • Deliver service and support to end-users
  • Keep records of customers’ interactions, updates and processes customers’ accounts into our official CRM system.
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best, fitted and extra mile solution to solve the problem.
  • Arrange a inbound & outbound calls for following up, measuring customer satisfaction & handling customer inquiries.
  • Follow communication procedures and guidelines.
  • Provide feedback and weekly report.
Job Requirements
  • 2+ years of experience.
  • Strong phone contact handling skills and active listening.
  • Ability to adapt/respond to different types of characters.
  • ability to adapt with rotational working hours
  • Display a capacity of problem-solving and multitasking.
About this Company

HitchHiker is a peer-to-peer shipping app that connects e-shoppers who want to do cross border shopping with travelers who have empty space in their luggage and willing to deliver items in return of cash rewards. Shoppers can purchase the items they are interested in from all... (More)

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