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Customer Service Specialist

Ulta-Tek
Glim, Alexandria
Posted 3 years ago
176Applicants for1 open position
  • 104Viewed
  • 9In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our team to serve one of our US-based long-term contracts.
  • If you love helping people and are customer-centric, we want to meet you! .
  • You will act as a frontline interface with premium customers, the role involves assisting with setups, orders, account questions,  and other queries.

Responsibilities

  • Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • Advise on company information.
     
  • Follow communication procedures, guidelines, and policies
     
  • Utilize computer technology to handle high call volumes.
  • Work with customer service leader to ensure proper customer service is being delivered.

Job Requirements

  • Fluent English speakers
  • Flexible with rotational shifts
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • IT Background
  • Project Management

Skills:

  • Organizational Skills
  • Team Player
  • Positive Attitude
  • Attention to Detail
  • Fast learner
  • Goal-oriented focus
  • Problem Solver
  • Multitasker

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