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Job Description
- Manages the timely resolution of day-to-day technical issues.
- Train customers on the implemented software application
- Performing analysis of root causes.
- Troubleshooting hardware and software issues.
- Support, troubleshoot, and administer the organization’s website and mobile apps.
- Support, troubleshoot, and administer middleware and integration layer.
- Provide L1 support and this role should be an intermediary between client-facing and development team (L2).
- Coordinate communication with customers and customer-facing teams during planned incidents (i.e. scheduled downtime for maintenance).
Job Requirements
- Bachelor’s degree in computer science or engineering
- Work experience as a technical support engineer, App Support, or operation Support 1 to 3 years
- Experience in Shell scripting
- Experience in deployment & integration and Windows environments
- Fundamental in Linux
- Experience in managing databases such as MySQL, MS-SQL,
- Good understanding and experience of Business Processes.
- Ability to analyze and document customer requirements.
- Ability to train customers and demonstrate the functionality of the system.
- Excellent oral and written communication with peers, product teams, management, and customers
- Ability to work under pressure and flexibility to work out of working hours to handle urgent incidents/ client issues
- Knowledge of TCP/IP protocols stack, routing, and experience in diagnosing connectivity issues
