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Job Description
- Supports and responds to customer requests to ensure customer satisfaction.
- Provide quality, efficient and non-judgmental customer service to internal and external customers.
- Builds customer’s interest in the services and products offered by the company and offer cross-selling and/or up-selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU.
- Updates the existing database with changes and the status of each customer/prospective customer whenever required so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
- Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
Job Requirements
- Candidates must be near to october