Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Managing day to day operation of six functions including Inbound, Inventory management, Order processing, After-sales services, Customer service and material procurement.
- Owns end-to-end Operation functions , which includes infrastructure, staffing models, resource hiring, and optimizing utilization
- Responsible for budgeting and governing all operational costs, as well as cost efficiency.
- Designing and implementing short, medium and long term countrywide operational strategies.
- Own business processes and metrics, establish processes for measuring, tracking, and driving continuous improvements.
- Forecast and plan capacity to meet the business needs and drive a culture of quality and process excellence.
- Play a major role in selecting, negotiating 3PL deals/contracts with different logistics companies, create needed KPI’s and dash boards to measure performance and customer satisfaction, Suggest improvements and corrective actions
- Lead the improvement of BU Customer Experience, Vendor Experience Including online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience, operational experience, payment/finance experience.
- Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
Job Requirements
- Minimum 10+ years of experience of which a minimum 3 + years in the same position
- Minimum 5 years of e-commerce Operations experience with Experience working in a fast-paced environment similar to a high tech-ops start-up with responsibility for leading direct reports and influencing teams in a matrix-ed environment. ·
- Managing front-line supervisors,
- Lead large-scale process improvements through Lean process, Kaizen, and Six Sigma.
- Have the ability to thrive in an ambiguous environment,
- Strong verbal and written communication skills.
- Exceptional Leadership skills & Analytical skills
