Customer Service Representative - Night Shift
Rology -
Downtown, CairoPosted 4 years ago252Applicants for1 open position
- 145Viewed
- 7In Consideration
- 132Not Selected
Job Details
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Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have some IT experience.
- Will Work night shift ( 5:00 PM - 1:00 AM )
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
Job Requirements
Customer Service Representative Requirements:
- Bachelor degree.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support is a plus
- IT support experience.