Job Details
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Job Description
- Represents the service across the organization
- Manages the risk of operating the service
- Designates technical lead,mentorship and backup
- Coordinates communication among support staff and Clients
- Provides input in service attributes such as performance, availability, security, etc.)
- Understands the service (components, etc.)
- Serves as the point of escalation (notification) for major incidents
- Ensures that any changes to the service under their care follows the current change management work practice
- Provides input to the Continual Service Improvement process(CSI)
- Plans for service future
- Participates in internal service review meetings (within IT)
- Works with CTO to identify and prioritize service improvement
- Participates in external service review meetings (with the business)
- Ensures that performance meets the requirements of SLAs and OLAs
- Provides reporting and metrics on performance of service
Job Requirements
- Military Status: Exempted, Done, Postpone
- Deep knowlege of ITSM
- Worked as a technical support team leader or as part of the team
- Computer Science or Engineering College graduate is prefered
- Network + Certificate or Knowledge
- MCSA Certificate or Knowledge
- ITIL Foundation Certificate or Knowledge
- Linux + Certificate or Knowledge
- ITIL Service Management Certificate or Knowledge
Benefits:
- Bonus
- Social insurance
- Car Allowance
- Paid Certificates