Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support Service Owner

PyramidBITS
Maadi, Cairo
Posted 2 years ago
53People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Represents the service across the organization
  • Manages the risk of operating the service
  • Designates technical lead,mentorship and backup
  • Coordinates communication among support staff and Clients
  • Provides input in service attributes such as performance, availability, security, etc.)
  • Understands the service (components, etc.)
  • Serves as the point of escalation (notification) for major incidents
  • Ensures that any changes to the service under their care follows the current change management work practice
  • Provides input to the Continual Service Improvement process(CSI)
  • Plans for service future
  • Participates in internal service review meetings (within IT)
  • Works with CTO to identify and prioritize service improvement
  • Participates in external service review meetings (with the business)
  • Ensures that performance meets the requirements of SLAs and OLAs
  • Provides reporting and metrics on performance of service

Job Requirements

  • Military Status: Exempted, Done, Postpone
  • Deep knowlege of ITSM
  • Worked as a technical support team leader or as part of the team
  • Computer Science or Engineering College graduate is prefered
  • Network + Certificate or Knowledge
  • MCSA Certificate or Knowledge
  • ITIL Foundation Certificate or Knowledge
  • Linux + Certificate or Knowledge
  • ITIL Service Management Certificate or Knowledge

Benefits:

  • Bonus
  • Social insurance
  • Car Allowance
  • Paid Certificates

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTechnical Support Service Owner